Meru University of Science and Technology
📋 Our Commitment: The ICT Department is committed to offering effective, efficient, and reliable ICT services to the MUST community. View the charter below or download a copy.
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| SERVICE | REQUIREMENTS | DURATION | RESPONSIBLE OFFICER |
|---|---|---|---|
| ICT user support |
E-ticket Minor issues Major Issues |
– Within 15 minutes Within 48 hours |
ICT Technician / Chief ICT Officer |
| Handling of complaints | Written complaints | Written response Within 48 hours |
ICT personnel / Chief ICT Officer |
| ERP Rights/Permissions | User request | 30 Minutes | Database administrator / Software Developer / Chief ICT Officer |
| Updating content on the website | User request | Within 2 hours | Webmaster / Chief ICT Officer |
All ICT support requests should be submitted via the official e-ticketing system for proper tracking and timely resolution.
Contact the ICT Helpdesk or visit the ICT Department office for assistance.