Frequently Asked Questions

For help follow the link below to raise a ticket:

Online User Support

Emails:

  1. Finance related support

financesupport@must.ac.ke

  1. Student Portal related support

ictsupport@must.ac.ke

  1. Learning management System (LMS) related support

lmssupport@must.ac.ke

  1. Admission related support

admission@must.ac.ke

  1. Library Related Support

library@must.ac.ke

         6. Web Related Matters

webmaster@must.ac.ke

Other Contacts
Main Office Academic Office Deputy Vice Chancellor (AA) Meru Town Campus Social Links
P.O Box ,972-60200
Meru
KenyaPhone:+254 799529958+254 799529959+254 712 524 293+254 777 524 293Email: info@must.ac.ke
Registrar (AA)

Email: registraraa@must.ac.ke

dvcars@must.ac.ke Email: towncampus@must.ac.ke Facebook

Twitter

Hospital Hotline in Case of an Emergency: 0743797565

 

Local Phone Extensions:

Docket Extension Number Staff Name
1 Chief ICT Officer 118 Joyce Mwenja
2 Senior ICT Officer(System Administrator)

Web Administration

119 Francis Njiru
3 ID’s Support

User Support

120 Evans Guantai
4 Network Administration 203 Alfred Mugendi
5 Network Administration 270 Joseph Gitonga
6 Systems Development and Support 209 Alfred Kimotho
7 System Support 251 Victor Mucheke
8 System Support 251 Laban Kiriinya
9 ICT Support 120 Judith Kathambi

243 thoughts on “Help

  1. Hello .am a 2nd year student and I made an error in paying my fees.i wrote an email to the finance office and they have not attended to it.please help so that I can access the online learning

  2. am looking for an assistance because I got a letter of transfer (inter-instutitional transfer 2019-2020) for a diplomabut I have no know how of what do next. Kindly waiting for your response. Thank you

  3. Good Afternoon.

    My Name is Titus Muthomi Kinoti. I am a meru university alumni and have been requested by my employer to authenticate my university degree certificate.kindly
    can you tell me whom to contact .

    For the authentication process of my certificate.

    Regards.

  4. Hello, am Washe Michael Jumbale.My portal fails to update the phone number which is the one am using currently.Kindly, i need your help on the same.
    My reg no is:…..
    ID no:…..
    Year of study:2019/2020

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