Frequently Asked Questions

For help follow the link below to raise a ticket:

Online User Support


  1. Finance related support

  1. Student Portal related support

  1. Learning management System (LMS) related support

  1. Admission related support

  1. Library Related Support

         6. Web Related Matters

Other Contacts
Main Office Academic Office Deputy Vice Chancellor (AA) Meru Town Campus Social Links
P.O Box ,972-60200
KenyaPhone:+254 799529958+254 799529959+254 712 524 293+254 777 524 293Email:
Registrar (AA)

Email: Email: Facebook


Hospital Hotline in Case of an Emergency: 0743797565


Local Phone Extensions:

Docket Extension Number Staff Name
1 Chief ICT Officer 118 Joyce Mwenja
2 Senior ICT Officer(System Administrator)

Web Administration

119 Francis Njiru
3 ID’s Support

User Support

120 Evans Guantai
4 Network Administration 203 Alfred Mugendi
5 Network Administration 270 Joseph Gitonga
6 Systems Development and Support 209 Alfred Kimotho
7 System Support 251 Victor Mucheke
8 System Support 251 Laban Kiriinya
9 ICT Support 120 Judith Kathambi

243 thoughts on “Help

  1. Hello .am a 2nd year student and I made an error in paying my fees.i wrote an email to the finance office and they have not attended to it.please help so that I can access the online learning

  2. am looking for an assistance because I got a letter of transfer (inter-instutitional transfer 2019-2020) for a diplomabut I have no know how of what do next. Kindly waiting for your response. Thank you

  3. Good Afternoon.

    My Name is Titus Muthomi Kinoti. I am a meru university alumni and have been requested by my employer to authenticate my university degree certificate.kindly
    can you tell me whom to contact .

    For the authentication process of my certificate.


  4. Hello, am Washe Michael Jumbale.My portal fails to update the phone number which is the one am using currently.Kindly, i need your help on the same.
    My reg no is:…..
    ID no:…..
    Year of study:2019/2020

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