Frequently Asked Questions

For help follow the link below to raise a ticket:

Online User Support


  1. Finance related support

  1. Student Portal related support

  1. Learning management System (LMS) related support

  1. Admission related support

  1. Library Related Support

         6. Web Related Matters

Other Contacts
Main Office Academic Office Deputy Vice Chancellor (AA) Meru Town Campus Social Links
P.O Box ,972-60200
KenyaPhone:+254 799529958+254 799529959

+254 712 524 293

+254 777 524 293


Registrar (AA)

Email: Email: Facebook


Hospital Hotline in Case of an Emergency: 0743797565


Local Phone Extensions:

Docket Extension Number Staff Name
1 ICT in-charge 118 Joyce Mwenja
2 Systems Administrator 119 Francis Njiru
4 ID’s Support 120 Evans Guantai
5 User Support 272 David Mwangi
6 Network Administrator 203 Alfred Mugendi
7 Network Administration/User Support 203 Dismas Kitaria
8 Network Administration 203 Joseph Gitonga
10 Database Administration 251 Alfred Kimotho
11 Web Support 271 Antony Kiogora
12 ERP Support 209 Laban Kiriinya
13 ICT Support 199 Judith Kathambi

231 thoughts on “Help

  1. Hello .am a 2nd year student and I made an error in paying my fees.i wrote an email to the finance office and they have not attended to it.please help so that I can access the online learning

  2. am looking for an assistance because I got a letter of transfer (inter-instutitional transfer 2019-2020) for a diplomabut I have no know how of what do next. Kindly waiting for your response. Thank you

  3. Good Afternoon.

    My Name is Titus Muthomi Kinoti. I am a meru university alumni and have been requested by my employer to authenticate my university degree certificate.kindly
    can you tell me whom to contact .

    For the authentication process of my certificate.


  4. Hello, am Washe Michael Jumbale.My portal fails to update the phone number which is the one am using currently.Kindly, i need your help on the same.
    My reg no is:…..
    ID no:…..
    Year of study:2019/2020

Leave a Reply

Your email address will not be published. Required fields are marked *